Support
If something isn't working in Yasashii Photo, please contact us.
Yasashii Photo is made and supported by one person, so a reply may take a few days. When you write, please tell us your iPhone model, iOS version, and what happened.
Common questions
- “We couldn't find a face” appears
- Choose a photo where the face is clearly visible, facing the camera and not too small. Very dark or heavily blurred photos may not work.
- I can't save to Photos
- Open Settings → Privacy & Security → Photos → Yasashii Photo and allow adding photos.
- I changed my iPhone or reinstalled the app
- Open “One-Time Purchase” and tap “Restore Purchase”, using the same Apple Account you bought with.
- Refunds
- Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com. If you need help, contact us.
- Are my photos uploaded?
- No. All retouching happens on your iPhone. See the Privacy Policy.